SHIPPING
Here at Klio we’re trying hard to keep those pesky shipping expenses from getting between you and your tea. We do this by running an efficient operation and utilizing the U.S. Postal service for shipping. We ship in a soft envelope that is light and easy on the environment. Sure it may take slightly longer than those fancy overnight services, but hey – its free!
You can expect to receive your order within 3-5 days typically.
We also believe this is a “greener” way of shipping. Since the U.S. Postal Service is driving by your house anyway – we just ask them to drop off some tea. Think of all the fuel that didn’t get burned by a big truck making a special trip over to your side of the neighborhood to drop off your tea. Now multiply that by all the tea we ship. Next time you take a moment to sip your tea, feel free to gloat over your contribution to global carbon reduction.
But if you require a different shipping option please contact us at orders@kliotea.com and we will do our absolute best to accommodate you.
RETURNS
We hope you love your Klio tea as much as we do. But if for some reason you are not completely satisfied we offer a simple money back return option.
Please email us at orders@kliotea.com and provide your name and order number and the reason for returning your tea.
We will then provide you with a return authorization number, shipping address and instructions.
Upon receipt of your returned tea in its original packaging, we will credit your account for the full purchase price.
Although we offer free shipping on purchases, we regret that we are not able to offer free shipping on returns. Feel free to use the shipping method of your choice.